Terms of service

General

These terms of service apply to all purchases and visits to isarijewelry.com. By using the website or making a purchase, you accept the terms below. Isari Jewelry is operated as a sole trader registered in Sweden.

We reserve the right to update these terms as needed. The version in effect at the time of purchase applies.

Prices and payment

All prices are listed in SEK and include VAT. We offer payment via the options shown at checkout, such as card payment, Klarna, or other payment providers.

We reserve the right to correct pricing errors, sold-out items, or technical issues.

Order and order confirmation

When you complete a purchase, you will receive an order confirmation by email. We reserve the right to cancel an order in cases of suspected fraud, incorrect pricing, or other irregularities. 

Delivery

We ship orders using the shipping options shown at checkout. Delivery times vary depending on the carrier and destination. Delays caused by carriers, customs, or circumstances beyond our control do not entitle the customer to compensation.

Returns

We offer a 30-day return policy on unused products in their original condition and original packaging. Earrings are excluded from returns for hygiene reasons.

The customer is responsible for return shipping costs unless the item is faulty.

Complaints

Consumers have the right to make a complaint about original defects within 3 years under the Swedish Consumer Purchase Act.

Complaints cover:

  • Manufacturing defects
  • Material defects
  • Jewelry that breaks without external impact
  • Stones that fall out due to faulty settings
  • Incorrect product descriptions

Complaints do not cover: Our jewelry is made of steel or brass with gold plating. Plating is a surface layer that naturally wears down over time. The following are therefore not considered original defects:

  • Gold plating fading, dulling, or wearing off
  • Discoloration from skin pH, water, sweat, perfume, or moisturizer
  • Scratches or marks from normal use
  • Wear that occurs over time

In the case of an approved complaint, we follow the Swedish Consumer Purchase Act and offer:

  • Repair
  • Replacement item
  • Price reduction
  • Refund (if no other solution is possible)

Limitation of liability

Isari Jewelry is not liable for indirect damages, losses, or consequential damages arising from the use of the website or our products.

We are not liable for damage caused by improper handling, lack of care, or use that does not follow our care instructions.

Personal data

We process personal data in accordance with GDPR. Information about how we handle data can be found in our privacy policy.

Intellectual property

All content on the website, including images, texts, logo, and design, belongs to Isari Jewelry and may not be copied or used without written permission.

Dispute resolution

In the event of a dispute, Swedish law applies. EU consumers may also contact the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr.